Phone: (865) 384-0402
Email: info@positivepayment.com
Office Hours: 9AM - 6PM
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  • Position Sr. Collector
  • Pay Rate: Starting at $12/Hour
  • Start Date: Open
  • Location: Snellville, GA
  • Apply Now

Current Opportunities

Job Summary:

Customer Service Dispute Investigation Representatives are seasoned Customer
Service/Support Representatives who utilize their extensive process knowledge to
investigate and resolve all types of disputed accounts from consumers.


Responsibilities:

• Use investigative and analytical skills to resolve consumer disputes
• Research and verify accuracy of dispute documents; which may include contacting
numerous sources to validate the information
• Process dispute documents
• Assist with identifying knowledge and process gaps to ensure first-rate Customer
Service is provided
• Seek to improve overall customer experience
• Perform various administrative duties assigned by manager
• Properly updates and documents all operating systems and Customer Service
applications as appropriate


Qualifications/Skills:

• 1-2 year(s) of Customer Service experience required
• Ability to identify process gaps and trends
• Preferred knowledge of using OnBase
• Preferred knowledge of processing all types of Correspondence/ACDVs
• Flexibility concerning job functions and scheduling
• Ability to maintain confidential information
• Ability to use cognitive skills to determine resolutions to customer inquiries
• Excellent communication skills and ability to work with a diverse team
• Excellent work ethic and integrity
• Detail-oriented, analytical, and extremely organized
• Ability to work individually with minimal supervision
• Computer proficient with various MS Office applications and efficient typing skills
• Must become Company certified in compliance with the FDPCA
• Working knowledge of both AMCS and OnBase is desired

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Creative Services

Female is firmament made land don’t Female is firmament made land don’t good behold

  • Posted 6 Days Ago
  • Full time
  • Just awesome trending way
  • Creative service is most important
  • 99% Server Up-time gurantee
  • 24/7 live support

We would be honored if you applied to join our team! We are an equal opportunity employer,offering a fantastic work environment, challenging career opportunities and competitive compensation.